Customer Guidance

Cancellation & Modification Policy

SYZORA — Premium Mobility • SYZORA is a brand of SF Cabs. • Hyderabad

1. Overview

At SYZORA, we understand that travel plans and flight schedules can change unexpectedly. Because our platform operates on direct WhatsApp booking requests without mandatory upfront online payment gateway checkouts, our cancellation process is designed to be straightforward, personal, and respectful of your time.

2. How to Cancel or Modify a Booking

If you need to reschedule, modify journey timings, or cancel a booking request, please notify our concierge team as early as possible via WhatsApp at +91 9063037461.

Please include your pickup location, scheduled date, pickup time, and full name so our dispatch team can promptly update the vehicle schedule.

3. Cancellation Guidelines

Airport Transfers & Local City Packages:We kindly request at least 2 to 3 hours prior notice before the scheduled pickup time so our dedicated EV and chauffeur are not dispatched unnecessarily.

Outstation Journeys & Devotional Tours:For intercity outstation trips and multi-day tours (such as Srisailam, Goa, or Kerala), we appreciate notification at least 12 to 24 hours in advance to manage long-distance charging itineraries and driver duty assignments.

4. Payment & Refund Terms

SYZORA does not operate an online payment gateway or automated card processing on this website. Consequently, there are no complicated online refund delays or credit card reversal waiting periods. Any applicable payment settlement agreed between the passenger and the business is handled transparently as per confirmed booking terms.

5. Chauffeur On-Site / No-Show Terms

In the event a cancellation occurs after the chauffeur has already arrived at the customer's designated pickup location, reimbursement for actual fuel/charging transit expenses to the pickup point may be requested as per actuals.

Need to Update or Reschedule Your Ride?

Reach our Hyderabad dispatch desk instantly on WhatsApp.

Contact Dispatch